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technical support executive

Technical support executive

Job Description

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a Customer Support Executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding Customer Support Executive should possess a proven track record of successful customer service and management skills.


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Education + Experience

  • Bachelor's (Required)
  • Minimum 1.5 years of experience in a Customer Support role.
  • Outstanding written and oral communication skills.
  • A gamer or someone who is passionate about games.
  • Ability to analyse data, utilize problem-solving skills, and recommend solutions.
  • Able to perform under the pressure of time constraints and a fast-paced environment.
  • Ability to speak and write with clarity, accuracy, match professional tone to appropriate audience.
  • High computer proficiency with email, web-based software and CRM tools is desirable.

Job Summary

  • Category Support
  • Employment Type: Full-time
  • Experience: 1 to 2 year(s)
  • Job Location: Bengaluru
  • Salary:As per industry standards